Your Questions About Winners Casino, Answered
We've collected the questions our players ask most often, from how to claim the 20% welcome bonus to how long withdrawals take and which games carry the best RTP.
MGA Licensed
License MGA/B2C/432/2019
Secure Payments
Visa, Mastercard, TRON
Top Providers
Evolution, Pragmatic Play & More
Player Support
Email, Phone & Facebook
Slots, Live & Sports
Hundreds of Titles
Fast Payouts
Multiple Methods Available
Frequently Asked Questions
Straight answers to the things our players ask most.
Registration & Account
Everything you need to open your account and start playing at Winners Casino today.
Creating your Winners Casino account takes under two minutes. Once you're in, you have full access to our games, bonuses, and banking options right away.
Click Sign Up
Hit the Sign Up button at the top of any page to open the registration form.
Enter your details
Provide your name, email address, date of birth, and set a secure password.
Confirm your email
Check your inbox for our confirmation link and click it to activate your account instantly.
Verify your identity
Submit a valid government-issued ID and proof of address. Under our MGA license (MGA/B2C/432/2019), KYC verification is required before any withdrawal is processed.
Deposit and claim your bonus
Fund your account via Visa, Mastercard, or TRON - your welcome bonus applies automatically on your first qualifying deposit.
Email Sign-Up
Register with your email and a password. A confirmation link lands in your inbox within seconds.
Phone Verification
Add your phone number during sign-up for added account security and priority support access.
Facebook Login
Use your Facebook account to register in one click. Your casino account remains fully separate from your social profile.
Bonuses and Promo Codes
How to claim your welcome offer and activate promo codes at Winners Casino
Our welcome bonus gives new players a 20% match on their first deposit, up to $1,500 in bonus funds. We roll out fresh promotions regularly covering slots, live casino, and sports betting, and every offer works the same way: enter your promo code at the cashier before confirming the transaction.
WINNERS20Create your account
Register at Winners Casino and verify your email address. The sign-up form takes about two minutes, and you can start browsing our games right away.
Enter the promo code at the cashier
Select your deposit method (Visa, Mastercard, or TRON), type WINNERS20 in the promo code field, and enter your deposit amount before confirming.
Deposit and collect your bonus
Once the deposit goes through, the 20% bonus, up to $1,500, is credited to your account automatically. Full wagering terms are listed on our Promotions page.
Deposits & Withdrawals
Three payment options, instant deposits, and withdrawals processed within 24 hours.
We accept Visa, Mastercard, and TRON at Winners Casino. All three methods fund your account instantly, so there is no waiting between deposit and play.
| Method | Min Deposit | Max Deposit | Speed | Fee |
|---|---|---|---|---|
| Visa | $10 | $5,000 | Instant | Free |
| Mastercard | $10 | $5,000 | Instant | Free |
| TRON (TRX) | $20 | $10,000 | Instant | Free |
How to Deposit
Log in, open the Cashier, select Visa, Mastercard, or TRON, enter your amount, and confirm. Funds appear in your balance immediately.
How to Withdraw
Head to the Cashier and tap Withdraw, pick your preferred method, enter the amount, and submit the request. We process all withdrawals within 24 hours.
About the Casino and Games
Licensing, game providers, and what to expect when you play with us
Winners Casino holds a license from the Malta Gaming Authority (MGA/B2C/432/2019), which means our games are independently audited for fairness and your funds are protected under MGA rules. We've built this casino around transparency: real license numbers, real provider names, real RTPs.
Our game catalog draws on titles from Evolution, Pragmatic Play, NetEnt, and Push Gaming. That covers live dealer tables, classic video slots, and everything in between. Gates of Olympus, Book of Dead, and Starburst are among the most played games on our platform, each with published return-to-player percentages you can check in the game info panel before you spin.
Deposits and withdrawals are processed via Visa, Mastercard, or TRON. If you have a question about a specific game, your account, or a transaction, our support team is available by email, phone, or Facebook.
About Sports Betting
Everything you need to know about wagering on sports at Winners Casino
Our sportsbook covers a broad range of markets, from major league fixtures to niche international events. You can place pre-match bets or go live and react to the action as it happens - odds update in real time so you are always working with accurate lines.
Deposits and withdrawals for sports betting run through the same methods as the rest of our casino: Visa, Mastercard, and TRON. Minimum bet sizes are shown on each market, and winnings are credited to your balance the moment a wager settles.
Winners Casino operates under a Malta Gaming Authority license (MGA/B2C/432/2019), so every bet is placed on a fully regulated platform. If you have a question about a specific market, bet type, or settlement rule, reach our support team by email, phone, or Facebook and we will sort it out for you.
KYC Verification
One-time identity checks protect your funds and keep withdrawals on schedule.
As a Malta Gaming Authority-licensed operator (MGA/B2C/432/2019), we are required to verify every player's identity before processing a first withdrawal. The process is completed once and takes no more than 24 hours.
Complete Your Profile
When you sign up, enter your full legal name, date of birth, and residential address exactly as they appear on your official documents.
Upload a Government-Issued ID
Submit a clear scan or photo of your passport, driver's license, or national ID card. Both sides may be needed depending on the document type.
Provide Proof of Address
A bank statement or utility bill dated within the last 3 months is accepted, as long as it shows your name and current address.
Confirm Your Payment Method
For Visa or Mastercard deposits, we may request a card photo with the middle 8 digits covered. TRON wallet verification follows a similar one-step confirmation.
Receive Approval
Our compliance team reviews documents within 24 hours. Once cleared, future withdrawals are processed automatically, no repeat checks required.
Government ID
Passport, national ID card, or driver's license - valid and government-issued.
Proof of Address
Bank statement or utility bill from the past 3 months, showing your full name and home address.
Payment Method
Card photo or e-wallet screenshot confirming ownership of the deposit method on your account.
Mobile App
Full casino access on iOS and Android, free to download
Our app puts the full Winners Casino in your pocket. Slots from NetEnt, Push Gaming, and Pragmatic Play load fast, and Evolution's live dealer tables run without a hitch on both iOS and Android. Your account, balance, and active bonuses are all there from the first login - no second registration.
| Feature | Mobile Browser | Winners Casino App |
|---|---|---|
| Download required | No | Yes |
| Push notifications | No | Yes |
| Biometric login | No | Yes |
| Full game library | Yes | Yes |
| Live casino access | Yes | Yes |
| Sports and sportsbook | Yes | Yes |
| Performance | Standard | Optimized |
Open the download page
Visit the Winners Casino mobile page from your phone's browser and tap the App button in the header.
Pick your platform
Select iOS (App Store link) or Android (APK direct download). The file is under 30 MB.
Allow the install
Android users: go to Settings, then Security, and enable installs from unknown sources before opening the APK file.
Sign in and play
Open the app and log in with your existing Winners Casino credentials. New here? Register directly in the app and claim your 20% welcome bonus.
Support at Winners Casino
Get answers fast - our team is here whenever you need us.
At Winners Casino, we take player support seriously. Whether you have a question about a deposit, a bonus, or a game from one of our providers like Evolution or Pragmatic Play, our team is ready to help you quickly and without hassle.
We offer multiple ways to reach us, so you can choose whatever works best for your situation.
Send us a message at any time and expect a thorough response, typically within a few hours. Best for detailed account or payment questions.
Phone
Prefer to talk? Call our support line directly for faster, real-time help with urgent issues, including payment problems or account access.
Reach out via our official Facebook page for general questions, updates, and community announcements from the Winners Casino team.